Datapath is committed to delivering exceptional service. We work closely with our customers to ensure the successful deployment and use of our solutions. We continually review and improve our practices to deliver a service that exceeds your needs.
Our dedicated support teams share a combined 50+ years of experience and maintain expert knowledge on all Datapath Products and related technologies. Our Premium Service Package is available for all VSN and iolite video wall controllers, x-Series multi-display controllers, and WallControl 10 software.
24-hour support Monday to Friday
Up to 5 years manufacturer hardware warranty
Advanced swap out policy for minimum downtime
Service Level Agreement with defined response
As a premium service customer there are three options to contact the support team:
 You can email our support team on support@datapath.co.uk, be sure to include as much information as possible.
You can call our dedicated premium service lines to speak directly with one of our experienced professionals.
The direct 24/5 number is provided on your Premium Service Certificate.
You can also contact our support team via WhatsApp. Using your phone’s camera, scan the unique QR code on the front of your system, it will automatically open WhatsApp and send information to us including the serial number and customer account. This will identify you quicker and allow us to help faster.
