Note: We refer you to our standard terms and conditions for the legal position regarding RMA returns. By returning a product to Datapath Ltd you accept these terms.
For customers who have purchased our Advanced Swap Out Policy please refer to this for full details. The process remains the same as below with the exception of delivery times.
If your Datapath product is not working as you expect, we recommend that you contact Datapath Support, since many issues can be resolved remotely. This route is therefore often the quickest way of solving the problems that you are experiencing.
Please email support@datapath-us.com and include the following information.
After investigation with the Support team, should it appear that the fault is likely to be hardware related, an RMA number will be issued to you. We will inform you of the warranty status of the product and the cost of the repair if applicable. See the paragraph below for more information. The product should then be returned, at your cost, to Datapath.
There are 4 possible scenarios when a product is returned to us:
PLEASE NOTE: Datapath will not accept responsibility for the safety, integrity or security of any programmes, data or other content held on hard drives or any other type of re-writable media which is sent to us either separately, as part of any equipment returned to us for repair or for any other purpose. Customers are advised to take back-ups of anything that they deem to be valuable or important before returning the equipment to us. Anything which is confidential should be erased from the media before it is returned.
Once the RMA Number has been issued please return the product to:
Datapath Ltd, Bemrose House, Bemrose Park, Wayzgoose Drive, Derby. DE21 6XQ, United Kingdom.
or
Datapath North America Inc, 2490 General Armistead Avenue, Suite 102, Norristown, PA 19403, USA
Please ensure the items are securely packed with the RMA number clearly displayed on the outside of the box. To prevent unnecessary carriage and handling, please only send back the products or accessory items you believe to be faulty.
Where possible, please ensure that original packaging, or similar, is used to help prevent transit damage. Unfortunately, products damaged whilst in transit received by Datapath could result in the loss of warranty and chargeable repairs. It may also delay the returns process.
In the case of paragraph 3.iii, the fixed charge will be levied after we have seen the product and identified the misuse. In this case, we will request you to issue a purchase order or provide credit card details before any repairs are completed.
Our policy is to return the repair (or swap-out) to you within 10 UK business days of receipt, unless utilising the Advanced Replacement Policy.
Note: We refer you to our standard terms and conditions for the legal position regarding RMA returns. By returning a product to Datapath Ltd you accept these terms.
For customers who have purchased our Advanced Swap Out Policy please refer to this for full details. The process remains the same as below with the exception of delivery times.